Inside Asian Gaming

IAG JAPAN SEP 2021 52 to life, it will not persist for long or may disappear very rapidly, along with team member morale, performance, team and guest satisfaction and bottom-line financial results. It has been a long-held belief in the hospitality industry that “if you take care of the team members, they will take care of the guests and the finances will take care of themselves. ” WHO IS RESPONSIBLE FOR CREATING AN EXCEPTIONAL WORK ENVIRONMENT? Every member of the IR, from top leadership to front line team members and outsourced service providers are responsible for creating an exceptional work environment. How each member of the team works together, communicates, supports and respects others impacts the work environment. This is extremely difficult to accomplish in an IR with thousands of team members; however, it is possible. It must start with hiring the best people at all levels of the organization by using the IR Recruitment Best Practices and Processes discussed in my “Hire Power” article. With the right people who possess the right attitude and aptitudes in place, IR exceptional work environment best practices and processes can be implemented company-wide. The exceptional work environment will help attract the best team members and ensure that those selected are welcomed on-board, treasured, cared for, nurtured, developed and ultimately retained in the long run. PUT GOOD PEOPLE UP AGAINST A BAD PROCESS AND THE BAD PROCESS WILL WIN EVERY TIME LVS Chairman and CEO Rob Goldstein has long taken a personal interest in ensuring an exceptional work environment. ラスベガス・サンズのロブ・ゴールドスタイン会長兼CEOは長い間、社内で優れた労働環境を確保することに個人的関心を寄せてきた。 COLUMNISTS