Inside Asian Gaming

IAG JAPAN AUG 2021 118 FEATURES that messaging resonates with players in ways that increase awareness and knowledge that actually leads to changes in player behaviors. This results in safer play and less player risk. Tourists represent a unique player profile, one that makes responsible gamblingeducationa challengesince the relationship and opportunity to communicate is brief. Jurisdictions where gambling options are contained within a small geographic area with a strong tourist player base – such as Macau and Singapore – often share a similar pain point: How can responsible gambling messaging be effective in this unique setting? Informed decision making is an RG Check standard area that provides guidance on how to integrate and disseminate player information in a comprehensive way that promotes and encourages safer play across all high traffic touchpoints. Having materials available in a variety of different languages also reinforces an operator’s commitment to a diverse player base. Ensuring that frontline employees are trained to understand the importance of responsible gambling and how their roles impact player protection can go a long way to assist players, both local and visiting, who could be experiencing harm from gambling. The Employee Training standard area of RG Check looks at all facets of training from corporate value alignment through to training policies, content, execution and evaluation. These criteria provide operators with recommendations to enhance their