Inside Asian Gaming

IAG JAPAN JAN 2021 56 product of pressure from the Problem Gambling Basic Countermeasure Act that was passed in 2018, but the system incorporates the consensus that exists overseas that staff education is vital for sustainable development and is one measure to combat dependency. It is a way to train employees in Japan to be able to respond to customer issues as part of customer service. We are also creating an e-learning system. This is a system that allows all pachinko hall staff to study the basics of pachinko addiction issues, including the law, online. We plan to release it next spring. I don’t think there are any examples in the world of an industry creating a shared program like this. SK: This is funded by industry groups, but doesn’t that create a conflict of interest? We are committed solely to the step of listening to the caller’s problems and assisting in correction. We also engage in activities to raise awareness in the industry. 困っていることを聞いてその修正の手 伝いをすることに徹底しています。また、 業界に対しての啓発活動にも取り組ん でいます。 JAPAN